Returns & Refund Policy
Important information regarding returns, refunds, and order issues. Please read this before ordering.
Last updated September 2, 2026
General Policy
All sales are final
Because of the nature of these materials, returns and refunds are not permitted except in cases of verified damaged, incorrect, or missing items as set out below.
Once a vial has left our control we cannot verify how it has been stored or handled, so it cannot be returned to inventory under any circumstances.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or contains the wrong item, you must contact us within 3 business days of delivery.
- Include your order number.
- Include clear photographs of the item and the outer packaging.
- Retain all packaging until the claim is resolved.
Resolution Process
If your claim is verified, NUPEPS Peptides may, at its sole discretion, send a replacement for the affected item, or issue a refund for the affected item where applicable.
Refunds are issued to the original payment method. Allow a few business days for the credit to appear on your statement.
Exclusions
- Packages marked delivered by the carrier that are subsequently lost or stolen.
- Materials damaged after delivery through storage or handling.
- Claims raised outside the windows set out above.
- Change of mind, or ordering the wrong item.
Raising a Claim
Use the support chat on any page, or email compliance@nupeps.example with your order number. Claims are answered on business days.
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