Shipping policy
Fast fulfillment, clear tracking, U.S.-only delivery.
Last updated: January 7, 2026
Shipping method is automatically determined by the address entered at checkout.
We automatically determine the shipping method by the address you enter at checkout. At Nupeps Peptides, we process orders quickly, package them securely, and provide tracking updates so you can follow your shipment from pickup to delivery.
Processing time
- Orders are typically processed and shipped the next business day.
- Processing times exclude weekends and major holidays.
Shipping carriers & methods
- Street address ships via UPS Day (P.O. Boxes not accepted).
- P.O. Box ships via UPS Priority Mail (P.O. Boxes only).
- We automatically determine the shipping method by the address you enter at checkout.
Delivery timeframes
- UPS Priority Mail: Typically delivers within 2–5 business days after carrier pickup.
- Additionally, delivery times can vary during peak or holiday seasons based on carrier processing.
Package protection & claims (Route)
We have partnered with Route, a third-party package protection and tracking service, to offer customers added peace of mind once an order is in transit.
- If you added Package Protection by Route at checkout, Route can assist if your package is lost, stolen, or damaged while in transit.
- Route also offers a mobile app that lets you visually track all your online orders in one place. Furthermore, the Route app is available on Android and Apple app stores.
- You must select Package Protection at checkout. Therefore, you cannot add it after placing an order.
Tip: For the fastest resolution on in-transit issues, filing with Route (when added at checkout) is typically quicker than a standard carrier investigation.
If you did not add Package Protection at checkout and have a delivery issue, please contact our team at Customer Support and include your order number.
Delivery support (what we can help with)
- If tracking shows “delivered” but you have not received the package, please contact us within 3 business days so we can help initiate a carrier trace (if applicable).
- If tracking shows lost in transit, we will review the situation and advise next steps based on carrier status and whether you added Package Protection at checkout.
- Exclusions: incorrect addresses entered at checkout, refused or returned packages, and locations with documented mail theft.
Tip: We recommend using a secure delivery address. We may require signature confirmation for reshipments.
Tracking & updates
- We automatically email tracking information once we create your shipping label.
- Tracking updates may not appear immediately and can lag until the carrier performs the first scan.
- Moreover, after handoff to FedEx or USPS, the carrier controls delivery timing and tracking updates.
Address accuracy
Please double-check your shipping address at checkout.
- Street addresses cannot ship to P.O. Boxes.
- You can only change addresses before shipment.
U.S. shipping only
- We currently ship to U.S. addresses only.
- No international shipping, forwarding services, or reshippers.
- Orders placed with non-U.S. destinations will be canceled and refunded.
Important shipping notice
Nupeps-Pep fulfills orders quickly. Street addresses ship via UPS Priority Mail (2-5 business days). Delivery times may vary during busy seasons based on carrier processing.
U.S. shipping only
Email: contact@nupeps.com