Privacy policy
This Policy explains what we collect, how we use it, and the choices you have when you use our website and services. Therefore, by using the Site, you agree to this Policy.
Last updated: September 10, 2025
Controller: Nupeps-Pep is the controller of personal data collected through this Site.
This Policy covers visitors, account holders, and customers. However, it does not apply to third-party websites linked from our Site.
1) Information we collect
Account details (name, email, password).
Sensitive data
We do not request or store protected health information, government IDs, or full payment card numbers. Instead, payments are processed securely by our payment partners.
2) How we use your information
Providing the Service: create/manage accounts, process orders, deliver products, and provide customer support.
Improving & Securing the Site: Additionally, we monitor performance, fix bugs, prevent fraud and abuse, and maintain the Site.”
Compliance: tax/accounting, legal obligations, and enforcing our terms. Legal bases (EU/UK)
Communication: Furthermore, we send transactional emails (orders, shipping, account), and—if you opt in—newsletters and promotions. You can unsubscribe anytime.
3) Cookies & similar technologies
Additionally, where required, we ask your consent for non-essential cookies.
In addition, we honor GPC (Global Privacy Control) signals as an opt-out for sale/sharing where applicable.
4) How We Protect Your Data
We use industry-standard protections including TLS/SSL encryption in transit, hardened hosting, access controls, and routine updates. However, no method of transmission or storage is 100% secure. Therefore, if we become aware of a data incident affecting you, we will notify you and regulators as required by law.
5) Our Sharing Policy
We do not sell your personal information. We share limited data with trusted service providers who help us operate the Site. Furthermore, they may only use it to perform services for us and must protect it.
6) Data retention
Marketing data: until you unsubscribe or request deletion, or after inactivity for a reasonable period.
Finally, when data is no longer required, we delete or de-identify it.
7) Your rights & choices
Moreover, we do not sell personal information and do not share it for cross-context behavioral advertising.
with “Privacy Request” in the subject. Additionally, we may need to verify your identity. Authorized agents may submit requests as permitted by law.
In addition, EU/UK users have the right to lodge a complaint with your local supervisory authority.
6) Data retention
Marketing data: until you unsubscribe or request deletion, or after inactivity for a reasonable period.
8) Where We Process Your Data
We are US-based and may process data in the United States and other countries. Therefore, when we transfer personal data from the EU/UK/EEA to countries without an adequacy decision, we rely on appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) or equivalent mechanisms.
9) Our Policy on Minors
Our Site is for adults (18+). We do not knowingly collect data from minors. So, if you believe a minor has provided information, contact us and we will delete it.
10) How We Notify You of Updates
We may update this Policy to reflect changes to our practices or applicable laws. Accordingly, updates will be posted here with a new ‘Last updated’ date. Material changes will be highlighted or communicated where required.