Politique de livraison
How orders are processed, dispatched, and delivered, and what to do if a shipment arrives damaged or does not arrive at all.
Last updated September 2, 2026
Order Processing
Orders are prepared for dispatch on business days. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a confirmation email when your order is placed, and a second message with tracking details once it ships.
Delivery Times
Domestic delivery typically takes 2-4 business days from the date of shipment, depending on the carrier and destination.
Carrier conditions
Delivery windows are estimates provided by the carrier. Weather, customs, and transport disruptions can extend them, and are outside our control.
Shipping Rates
- Standard shipping is a flat $15.00 per order. No free shipping is offered.
- Rates are shown at checkout before payment is taken.
Packaging
Materials ship in discreet, temperature-appropriate packaging suitable for the compound and the destination. Lyophilized material is shipped without refrigeration unless the product page states otherwise.
Damaged or Missing Items
If your order arrives damaged or is missing items, contact our support team within 2 days of delivery with your order number and photographs of the shipment and packaging, and we will work to resolve it.
Delivered but not received
Packages marked delivered by the carrier that are subsequently lost or stolen are not eligible for refunds or replacements.
Reshipment
Where non-delivery is confirmed, a one-time reshipment is provided at no cost.
Terms of Sale & Use
The agreement governing every purchase and your use of this site.
Politique de confidentialité
What we collect, how we use it, and the rights you hold over it.
Research Use & Compliance
Regulatory position, purchaser eligibility, and prohibited applications.
Returns & Refund Policy
When a refund or replacement is available, and how to raise a claim.
Disclaimer
Research-use-only scope, regulatory status, and buyer responsibility.