1) Order Processing Time

• Orders placed before 3:00 PM EST are processed the same business day, subject to standard business operations.
• Orders placed after 4:00 PM EST, or on weekends and holidays, will be processed on the next available business day.
• Processing times may occasionally be extended during periods of high order volume, inventory verification, or carrier delays. We will notify customers of any significant delays.

2) Shipping Times

• U.S. domestic delivery typically takes 2–4 business days from the date of shipment, depending on the carrier and destination.
• Estimated delivery times are provided by our shipping carriers and are not guaranteed. Actual delivery may vary due to weather, carrier delays, or other conditions outside our control.

3) Shipping Rates & Free Shipping

• Standard shipping rates are calculated at checkout based on order weight and destination.

4) Order Tracking

• Once your order ships, you will receive a confirmation email containing your tracking number.
• You may also track your order at any time via our track your order.

5) Guaranteed Delivery & Reshipment Policy

• NUPEPS Peptides™ offers guaranteed national delivery within the United States. Shipping times may vary due to carrier or transportation conditions beyond our control.
• If non-delivery is confirmed (e.g., a package is lost in transit and confirmed as undelivered by the carrier), we will provide one complimentary reshipment of the original order at no additional cost.
• To request a reshipment, please contact our support team with your order number and tracking information.

6) Shipping Restrictions

• All products sold by NUPEPS Peptides™ are intended strictly for laboratory and in-vitro research use by qualified personnel. Products are not for human or veterinary use.
• Purchasers must be 21 years of age or older to place an order.
• We currently ship within the United States only
• We reserve the right to refuse shipment to any address associated with fraudulent activity or in violation of our Terms and Conditions.

7) Incorrect Shipping Information

Please double-check your shipping address at checkout. NUPEPS Peptides™ is not responsible for orders delayed, misdelivered, or lost due to incorrect or incomplete address information provided by the customer.

If you notice an error immediately after placing your order, contact us as soon as possible — we cannot guarantee changes once an order has entered processing.

8) Damaged or Missing Items

If your order arrives damaged or is missing items, please contact our support team within 2 days of delivery with your order number and photos of the damaged shipment/packaging, and we will work to resolve the issue promptly.

9) Questions About Your Order

Questions or requests? Email us at [email protected]